Refund Policy for Zickers LLC
At Zickers LLC, we are committed to providing you with high-quality clothing hanger products and exceptional customer service. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for purchases made through our website or other sales channels.
1. Eligibility for Refunds
1.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team at firstname.lastname@example.org within 5 days of receiving the order. We may request photographic evidence of the damage or defect to assess the issue. Upon verification, we will gladly offer you a replacement or a full refund, including any shipping charges incurred.
1.2 Order Cancellation
For non-pre-order items, you may request a refund by contacting our customer support team within [X] hours of placing your order. If your order has not been processed for shipping, we will issue a full refund to your original payment method.
1.3 Pre-Order Cancellation
For pre-order items, you may request a refund by contacting our customer support team before the pre-order item has been shipped. Once the pre-order item has been shipped, the regular refund policy will apply.
1.4 Change of Mind
If you change your mind about a purchase and wish to request a refund, please contact our customer support team within 5 days of receiving the order. For eligible products, we will provide you with instructions on how to return the item. Please note that the customer will be responsible for return shipping costs, and a refund will be issued for the product's purchase price, excluding any original shipping fees.
2. Refund Process
2.1 Refund Evaluation
Upon receiving your refund request, our customer support team will evaluate your request based on the eligibility criteria outlined in this policy.
2.2 Refund Approval
If your refund request is approved, we will process the refund to your original payment method within 15 business days from the date of approval. The refund amount will include the product's purchase price and, if applicable, any shipping charges paid during the initial purchase.
2.3 Refund Reversals
In some cases, a refund may be reversed if the returned product is not in its original condition or if the product shows signs of use beyond what is necessary to inspect it. In such instances, we will contact you to discuss the matter and arrange for the return of the product to you.
3. Non-Refundable Items
The following items are non-refundable:
Gift cards and e-gift certificates
Custom-made or personalized products
Products that have been used, damaged, or altered after delivery, except for damages caused during shipping
4. Shipping Costs
Please note that shipping costs for returning eligible products are the responsibility of the customer, except in cases of damaged or defective products.
5. Changes to Refund Policy
Zickers LLC reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page regularly for updates.
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
1434 Elliott Ave W,
Seattle WA 98119
Thank you for choosing Zickers LLC. We strive to ensure your satisfaction and look forward to providing you with excellent customer service.